FAQ’s.

We encourage customers to review their order details and Store Policies carefully before completing their order(s).

Due to hygienic and Sanitary reasons, all items will be final sale. With any questions or concerns with an order(s), please contact synclairemichellehair@gmail.com with the order number.

Synclaire Michelle’s luxury bundles are full of unprocessed human hair; 100% virgin hair. (All cuticles in the same direction)

All bundles are weighted at 3.2- 3.5 Oz per bundle (about 100 grams)

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All bundles can withstand at Any heat temperature and can be lifted or dyed to your preferred color.

All bundles are double wefted and no shedding.

Bundles can last more than 3 years with proper care.

Shampoo bundles with clarifying shampoo to remove all access products before the next install.

When bundles aren’t being used, they should be tangle free, stored away in zip lock bags and/or satin bags or bonnets.

Bundles longer than 22” may require 4 bundles rather than the popular amount of 3. ( Bundles are weighted by density, which makes longer bundles shorter in weft)

All orders will be shipping with FedEx

Orders will be shipped out every Monday between 12 pm- 5 pm

The estimated shipping time is 2-5 business days.

All Orders containing any "Pre-Order" item(s) are processed and fulfilled within approximately 10-14 Business Days (excluding weekends and holidays) of order placement.